Another Step in the Right Direction for Customer Service

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February 23, 2018

Last week we went live with a new simplified and streamlined post call survey.  At Plexus®, it’s important that we resolve issues quickly and to the customers satisfaction. We follow up with all callers who report their issue was not resolved to their satisfaction with the following survey below:

Here is what callers now hear after their call:

  • Was your issue resolved to your satisfaction? Select 1 for no and 2 for yes.
  • Is this the first time you’ve contacted us about this issue? Select 1 for no and 2 for yes.
  • On a scale of 1 to 5, where 1 is poor and 5 is excellent, please rate the agent’s quality of service.

We appreciate you taking the time to provide us with valuable feedback so we can better the customer’s experience.

posted 1 year ago

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