The Plexus Way®: Frequently Asked Compliance Questions

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August 3, 2018

A little while back, we explored some of the most common reasons why the Compliance team reaches out to Ambassadors. Many of you have had questions about the process and how it affects your business. So this week, we’re answering some of the most commonly asked questions in a quick-fire FAQ!

Still looking for answers? Ask us at

Q: So what can I say about the products?
A: Our corporate materials have everything you need to promote the Plexus® products. This includes product materials in the Virtual Office, emails and flyers sent to your email by Plexus Worldwide®, and even product videos made and posted by Plexus, which can be found in the Virtual Office and on Youtube.

Q: So what can I say about the opportunity?
A: Well, there are actually many things that can be said about the opportunity. One of the most important things is that if you are making an income claim, it needs to be accompanied by an income disclaimer. You should provide your prospects with a copy of, or a link to, the income disclaimer statement so that they are aware of how much they can reasonably earn if they decide to pursue the opportunity.

Q: What can I say about energy?
A: There are several Plexus products that help with energy. XFactor Plus, for example, can help increase energy levels. And Plexus Edge® provides clean, sustained energy.*

Slim, unfortunately, does not have substantiated energy claims. Although Slim contains green coffee bean extract, the extract contains less than 2% natural caffeine, which is negligible.

Q: What can I say about blood pressure/blood sugar?
A: XFactor Plus can help support blood pressure levels already in the normal range, and Plexus Block™ can help maintain blood sugar levels already in the normal range.*

Slim, can help support a healthy glucose metabolism.*

Q: Why can’t I make inflammation claims?
A: The FDA considers inflammation claims disease claims since inflammation is a common symptom of diseases like rheumatoid arthritis and making inflammation claims implies that the product has an effect on the associated diseases.

Q: I didn’t create this noncompliant post; I got it from someone else’s page. Why am I being contacted?
A: Unfortunately, even though you sourced your content from a third party, you are also in violation of the Policies by displaying non-compliant material on social media.

Q: Why can’t I share a product experience if it really happened to me?
A: Sharing your personal experience with a Plexus product can be a great way to acquire customers and build your business, but you have to be careful. The product claim may have happened to you, but there may be other factor causing this experience.  Such claims may not be scientifically substantiated by Plexus to provide those results. Also keep in mind that dietary supplements cannot be promoted or imply that they can diagnose, treat, cure, or prevent any disease.

Q: Why can’t I just add the FDA disclaimer to my disease claim?
A: Adding the disclaimer to disease claims is insufficient because dietary supplements cannot be advertised to address diseases. This is reflected in the language of the FDA Disclaimer, which states that “this product is not intended to diagnose, treat, cure, or prevent any disease”.

Q: Why can’t I have my account information on other people’s accounts?
A: If someone is having issues with their account and need to reach out to Plexus for assistance, they need to be able to verify all the information on their account for security purposes. If they are unable to verify the account information, then Plexus is unable to assist them due to privacy concerns.

Additionally, having your information, such as payment information, on another account can cause issues in the future. It could mean Plexus would be unable to process refunds on orders placed on separate accounts because the payment information was knowingly and willingly provided. There could even be action on your personal account if a chargeback is claimed. It could also be seen as trying to manipulate the compensation plan by creating multiple accounts.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

posted 3 years ago